Cancellation policy
Roasted today. Shipped today. Automatically. On schedule. Plus 5% off!
It’s easy: See something you want? Click the Subscribe and Save button, choose how much you want and how often, then Add to Cart. That's it!
This is a hassle free way for you to get the freshest coffee on the planet. You choose the coffees (or teas), select the frequency that suits you, and freshly roasted coffee (or tea) will appear at your door - exactly when you expect it.
Our online subscription is completely customizable and commitment-free! Meaning you can edit your preferences, skip your upcoming orders in advance, and pause your subscription anytime you like, right inside your account.
No surprises either. A few days before your order is scheduled to be created and shipped, we'll send an email reminding you of your upcoming order. If everything looks good you have nothing more to do. You'll get it on schedule. Or, you can change / update anything about the order to suit your current needs.
Out of Stock Items
We source individual coffees and teas from specific farms and gardens. That means that they are available after their harvest season each year, but not available all year long. Once all the coffee or tea produced by a farm or garden has been harvested and sold, there is no more of that specific variety until that tree produces more. That means that we will run out of every coffee a few months after it's been harvested, and teas on occasion.
Worry not.
We get new coffees in from other coffee farms in another part of the world. It won't be the same coffee with the same name though.
When that happens, our subscription engine will pause your subscription and notify you via email that we're out of the specific coffee you were subscribed to. The email notice will have a link to your Subscription Management page so you can swap in a different coffee or tea. Your subscription will remain paused until you make that choice and will resume the instant you do.
Provided you don't delay, you'll get your new coffee on time!